Troubleshooting Guide
Find solutions to common issues and technical problems
Need Immediate Help?
If you can't find a solution here, contact our support team for assistance.
Account Access Issues
Forgot Password
If you can't log in:
- Click "Forgot Password" on the login page
- Enter your email address
- Check your email for reset instructions
- Create a new secure password
Account Locked
If your account is locked:
- Wait 30 minutes before trying again
- Verify your email address
- Contact support if the issue persists
Photo Upload Problems
Upload Fails
If photos won't upload:
- Check your internet connection
- Ensure file size is under 10MB
- Verify file format (JPEG, PNG, WebP)
- Try uploading one file at a time
Poor Image Quality
If images appear blurry:
- Upload higher resolution images
- Check original file quality
- Wait for processing to complete
Payment and Billing
Payment Declined
If your payment is declined:
- Verify card information is correct
- Check card expiration date
- Ensure sufficient funds
- Try a different payment method
Subscription Issues
For subscription problems:
- Check subscription status
- Verify payment method
- Review billing history
Website Performance
Slow Loading
If pages load slowly:
- Clear browser cache
- Check internet connection
- Try a different browser
- Disable browser extensions
Display Issues
For display problems:
- Update your browser
- Clear browser cookies
- Try incognito/private mode
Error Messages
Common Error Codes
- Error 404: Page not found - Check the URL
- Error 403: Access denied - Check permissions
- Error 500: Server error - Try again later
- Error 502: Bad gateway - Wait and refresh